Premium Mobile Pty Ltd
ABN: 54 615 832 052
Last updated: 12 May 2026
These Terms and Conditions govern your use of Premium Mobile's prepaid mobile telecommunications services. By purchasing, activating, or using our services, you agree to be bound by these terms. Please read them carefully. If you do not agree, do not use our services.
1. DEFINITIONS
"We", "us", "our" means Premium Mobile Pty Ltd (ABN 54 615 832 052).
"You", "your" means the customer using our services.
"Service" means the mobile telecommunications services we provide, including voice, SMS, and data.
"Plan" means the specific prepaid recharge plan you purchase from us.
"Recharge Period" means the validity period of your plan (e.g., 28 days, 180 days, 365 days).
"Network" means parts of Telstra's 4G and 3G mobile network that we utilise to provide services.
"Inclusions" means the calls, SMS, and data allowances included in your Plan.
"ACMA" means the Australian Communications and Media Authority.
2. OUR SERVICES
2.1 We provide prepaid mobile phone plans and SIM card services utilising parts of Telstra's mobile network.
2.2 Coverage, speed, and availability depend on the Telstra network and may vary by location, device, network congestion, and other factors beyond our control.
2.3 We do not guarantee uninterrupted, continuous, or error-free service. Network outages, maintenance, and factors outside our reasonable control may affect service quality.
2.4 Our services are intended for use within Australia unless international roaming is explicitly purchased and activated.
3. ELIGIBILITY
3.1 You must be at least 18 years old to purchase our services, or have the consent of a parent or legal guardian.
3.2 You must provide accurate, current, and complete information when activating a SIM or creating an account.
3.3 Our services are for personal use unless otherwise agreed in writing for business purposes.
3.4 You must not provide false identification or impersonate another person.
4. PLANS, PRICING & RECHARGES
4.1 Plan inclusions, pricing, and recharge periods are as advertised on our website (premiummobile.com.au) at the time of purchase.
4.2 All prices are in Australian Dollars (AUD) and include GST unless stated otherwise.
4.3 Plans are prepaid. You must recharge before or on the expiry date to maintain active service.
4.4 If you do not recharge by the expiry date, your service will be suspended. You may have a limited grace period to retain your mobile number, after which the number may be deallocated per ACMA rules.
4.5 Unused inclusions (data, calls, SMS) do not roll over to the next recharge period unless explicitly stated in the plan description.
4.6 We may change plan pricing or inclusions by publishing updates on our website. Changes apply to your next recharge after the date of change.
4.7 We reserve the right to withdraw or modify plans at any time.
5. FAIR USE & ACCEPTABLE USE
5.1 Our "unlimited" call and text inclusions are for standard person-to-person use within Australia only.
5.2 You must not use our services for:
- (a) Commercial call centres, telemarketing, or resale of services;
- (b) Automated dialling, robocalls, spam, or bulk messaging;
- (c) Any illegal, fraudulent, harassing, abusive, or threatening purpose;
- (d) Activities that interfere with our network, degrade service for other customers, or circumvent network controls;
- (e) Tethering or hotspot use in a manner that breaches your plan's terms.
5.3 We may suspend, throttle, or terminate your service immediately for breach of this clause without notice or refund.
6. SIM CARDS & ACTIVATION
6.1 SIM cards must be activated via our online activation portal before use.
6.2 You are responsible for keeping your SIM card, account credentials, and PIN secure.
6.3 You must report lost or stolen SIMs immediately to support@premiummobile.com.au. You are liable for charges incurred until you report the loss.
6.4 We may replace SIMs at our discretion. Replacement fees may apply.
6.5 SIM cards remain our property and must be returned if requested upon termination.
7. DATA USAGE
7.1 Data usage is measured by our systems and may differ from your device readings. Our measurement is final.
7.2 Once your included data is exhausted, data access will be blocked unless you purchase a data top-up or recharge your plan.
7.3 Data speeds may be reduced during network congestion or if you exceed fair use thresholds.
7.4 International roaming data is not included in standard plans and must be purchased separately.
8. PORTING & MOBILE NUMBERS
8.1 You may port your existing mobile number to us or port away from us in accordance with ACMA numbering rules and the Telecommunications Numbering Plan.
8.2 We do not guarantee number portability. Porting is subject to verification and approval.
8.3 If your service remains inactive for an extended period (typically 6 months or as required by ACMA), your number may be deallocated and reassigned.
8.4 We are not liable for any loss or inconvenience caused by number deallocation.
9. PAYMENTS & REFUNDS
9.1 All recharges must be paid in full at the time of purchase.
9.2 We accept payment via PayPal and credit card (Visa, Mastercard, American Express) as available on our website.
9.3 Refunds are at our sole discretion. Generally, we do not provide refunds for:
- (a) Change of mind;
- (b) Unused inclusions at expiry;
- (c) Services used in breach of these terms.
9.4 We may refund where:
- (a) There was a technical error on our part;
- (b) The service was not activated or usable due to our fault;
- (c) Required by the Australian Consumer Law.
9.5 Chargebacks or payment disputes initiated without first contacting us may result in immediate service suspension and recovery of fees.
10. LIMITATION OF LIABILITY
10.1 To the fullest extent permitted by the Australian Consumer Law:
- (a) Our total liability for any loss or damage is limited to resupplying the service or refunding the recharge amount paid for the affected period;
- (b) We are not liable for indirect, consequential, special, punitive, or economic loss, including lost profits or business interruption;
- (c) We are not liable for service issues caused by the Telstra network, your device, third-party applications, or acts of God.
10.2 Nothing in these terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term implied by the Australian Consumer Law that cannot be lawfully excluded.
10.3 You use our services at your own risk.
11. TERMINATION & SUSPENSION
11.1 BY YOU: You may cancel your service at any time by emailing support@premiummobile.com.au. No refunds for unused inclusions unless required by law.
11.2 BY US: We may suspend or terminate your service immediately without notice if you:
- (a) Fail to pay for recharges;
- (b) Breach these terms or the Acceptable Use Policy;
- (c) Use the service illegally, fraudulently, or in a manner that harms our network or other customers;
- (d) Become insolvent or bankrupt.
11.3 We may also terminate for convenience with 30 days' written notice to your registered email.
11.4 Upon termination, your SIM and mobile number will be deactivated. You remain liable for all charges accrued up to termination.
12. CHANGES TO THESE TERMS
12.1 We may update these terms from time to time to reflect changes in law, technology, or our business practices.
12.2 Changes will be published on premiummobile.com.au with the updated effective date.
12.3 Continued use of our services after changes constitutes your acceptance of the revised terms.
12.4 Material changes will be notified by email to your registered address where practicable.
13. PRIVACY
13.1 We collect, use, and disclose personal information in accordance with our Privacy Policy, available at premiummobile.com.au.
13.2 By using our services, you consent to our collection and handling of your personal information as described in the Privacy Policy and as required to provide our services.
13.3 We may disclose your information to law enforcement or regulatory bodies where required by law.
14. COMPLAINTS & DISPUTE RESOLUTION
14.1 Complaints should be emailed to support@premiummobile.com.au with full details of the issue.
14.2 We aim to acknowledge complaints within 2 business days and resolve them within 14 business days.
14.3 If a complaint remains unresolved, either party may refer the matter to mediation by the Institute of Arbitrators and Mediators Australia (IAMA) before commencing court proceedings.
14.4 Nothing in this clause affects your right to complain to the Telecommunications Industry Ombudsman (TIO) or your rights under the Australian Consumer Law.
14.5 The TIO can be contacted at 1800 062 058 or www.tio.com.au.
15. GENERAL
15.1 These terms are governed by the laws of New South Wales, Australia, and you submit to the exclusive jurisdiction of the courts of that state.
15.2 If any provision of these terms is invalid or unenforceable, it will be read down or severed, and the remaining provisions will continue in full force.
15.3 No waiver of any breach is a waiver of any other breach, past or future.
15.4 These terms, together with our Privacy Policy and any plan-specific terms, constitute the entire agreement between you and us regarding our services.
15.5 You may not assign or transfer your rights under these terms without our written consent. We may assign our rights without your consent.
16. CONTACT US
Premium Mobile Pty Ltd
ABN: 54 615 832 052
Email: support@premiummobile.com.au
Website: www.premiummobile.com.au
For complaints, please email support@premiummobile.com.au with "COMPLAINT" in the subject line.
For privacy matters, please email support@premiummobile.com.au with "PRIVACY" in the subject line.
